Nestle Toll House Café is a franchise in the United States and Canada, which was started in 2001 by Ziad Dalal and his partner Doyle Liesenfeit. This franchise is part of Crest Foods, which developed this cookie store as a competitor of the famous industry leader, Mrs. Fields Famous Cookies Inc.
Nestle Toll House Café serves cookies, cookie cakes, brownies, ice cream, milk shakes, smoothies, and a variety of coffee drinks. The franchise is typically location in shopping malls and shopping centers. Over 60 million people visit these stores each year. You can even order fresh baked Nestle desserts online, through a link on the company’s website.
For their outstanding products and services, Nestle Toll House Café has earned numerous awards. Among them, it has been ranked in the Entrepreneur Magazine Franchise 500, Entrepreneur’s America Top Global rankings, and Restaurant Business Magazine Honors. It has also been named one of the fasted growing franchises in the United States by Franchise Times.
The idea for this company stems from just a Toll House chocolate chip cookie. This cookie is the basis for all the desserts in the store. These desserts feature the cookie in creative concoctions from brownies to ice cream to the famous cookie cake. Recently the store expanded to include some food items, such as sandwiches.
Nestle Toll House Café Careers
There are store and corporate jobs available in many locations. You can find job opportunities online through the company’s website. These jobs include Store Manager and Frontline Team Member. There are employment applications available where these jobs are listed. So, download application form to get started on your Nestle Toll House Café careers.
The application form asks for basic contact information, education, references, previous employment, and military service. The Nestle Toll House Café application should not take long to fill out. Before listing your references, you need to contact these people to tell them that you are applying and to ask if they are willing to help you earn Nestle Toll House Café jobs.
How old do you have to be to work at Nestle Toll House Café? 18 years old. Many entry-level positions are available from Team Member to Cake Decorator to Baker to Shift Manager. Different skills are required for each job. The store is open Monday through Thursday from 9:00am-9:00pm, Friday-Saturday from 9:00am-10:00pm, and Sunday from 9:00am-6:00pm. This means many shifts are open for hiring.
There are many befits of Nestle Toll House Café careers. Full-time employees can qualify for generous benefit packages. These can include a 401(k) retirement plan, pension plans, health insurance, sick and vacation days, meal discounts, and free cookies. The longer you work and the more you work, the more benefits you can receive from the company. These can even include salary raises.
Nestle Toll House Café Job Descriptions
Frontline Team Member – This job requires you to offer exceptional service and uphold all café standards. This means delivering high quality goods and giving customers a fun, friendly, and clean environment. The main jobs are to welcome customers, help them discover products, clean, handle money, and help to increase sales. Salary is minimum wage for each local store.
Assistant Store Manager – This career is a way for you to learn about management by working with Store Managers to make sure the store runs well. You will do this by delegating work, maintaining inventory, and helping employees and customers. For this job you need a high school diploma or GED equivalent. Pay starts at $10 an hour, and you have the opportunity to earn more over time.
Store Manager – Managers must demonstrate their leadership and customer service skills in their Nestle Toll House Café application. They need to be able to show customers the amazing food the store has to offer. They need to communicate all policies with employees and work with corporate office on all daily operations. You will also assist with training. Pay is hourly, depending on experience level.
Franchise Owner – as this company is a franchise, individuals rather than the corporation own stores. Owning a café requires a lot of responsibilities, but is also a unique experience. The owner is responsible for all operations and sales in the store. The more ambitious and willing to innovate that you are, the most successful your store will be.
Nestle Toll House Café Interview Questions
Apart from the Nest Toll House Café jobs online, there is an interview process, which it is important to be prepared for.
Why Nestle Toll House Café? To answer this question you should do some research on the company and the job description. Mention values and responsibilities that are on the website. You can also talk about your past jobs and how this new position is similar to things about past work you liked.
What do you do when a customer approaches you about a wrong order? A correct response is that you would stop what you are working on and ask the customer exactly what is wrong. Then, you should give the customer what they ordered. Review the policy on giving customers free items or discounts, so you can know when this would be appropriate.
What makes you a perfect candidate? In an answer to questions like this, you can refer to your resume or direct application. List both your career experience, if you have any, as well as personality traits that the company values. These include friendliness, a dedication to service, adherence to quality, and honesty.
What do you do when a customer says he got the wrong change? You should double check what the change was supposed to be and what the customer received. If the change is indeed incorrect, apologize to the customer and give them the right change. It is always important to be kind and respectful in situations with customers.
What is customer service to you? For all jobs, including Nestle Toll House Café jobs, customer service means working with people a respectful manner and providing them with what they paid for. This includes owning up to mistakes, while also making sure that you complete all sales and transactions to keep the company prospering.
Advice for Application Process
How to apply for Nestle Toll House Café online involves an online application. You can download the printable application form and bring it to the store at which you are applying. This will help you meet your potential employer and get a sense of what careers in this company look like. It is also possible to apply online by submitting the free application on the company website.
The interview is an individual session with an Assistant Manager or Store Manager. Bring your printable application for Nestle Toll House Café with you. The questions are straightforward, and the interview should take approximately 20 minutes. Conduct research online in advance, by looking at the Nestle Toll House Café jobs online.
To stand out from other applications, which will help you secure a position, wear nice clothing to the interview and maintain eye contact. Display a passion for the job and knowledge about the franchise. You should mention the research you’ve done on Nestle Toll House Café jobs online. A few days after the interview, call the store to ask about hiring status.
Don’t despair if you aren’t hired. There are many open, local positions, so you can always try again at a different time. Also, filling out applications and going through the interview process is a learning experience. It will set you up for a more successful application process for your next job.
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