People who fill out a Helio application are looking to join a company that offers low rates and outstanding customers service to their customers. Links to apply for jobs at Helio are not at the bottom of the page because this company also prefers to use third party websites to fill open positions.
Helio was launched in May 2006 by EarthLink and SK Telecom and ran off of the Sprint network. Although the company initially thrived, it found itself struggling in 2008 and was sold to Virgin Mobile. With the arrival of 2009, Virgin Mobile and Helio were sold to Sprint and the company’s services were cut off in early 2010.
In July 2015, Helio was relaunched by Ubi Telecom. Although this company’s is no longer owned or run by Sprint, they still use the Sprint network to give their customers service. When their customers are in roaming, they use the Verizon Wireless network.
To be competitive in the market, Helio offers their customers a no contract rate plan that is only $29 a month. This plan includes unlimited data, talk, and text and nationwide coverage, among others. Although they don’t have any store fronts, they offer customers the ability to bring their own devices, if they were bought from Sprint, or to buy phones at a discounted rate at their online store.
Most Helio jobs at the corporate level will be found in Los Angeles, California and will entail making sure that everything is working smoothly with customers. For example, you may find yourself working closely with Sprint representatives to keep customers on their network.
Locally, people with Helio careers will find themselves working in call centers to answer customer questions due to the company not having any store fronts. Several call centers may be scattered around the country, so you may find one close to you.
How old do you have to be to work at Helio? Age requirements vary by position. As you look at Helio jobs online, make sure to read all the position needs carefully. Some jobs may need you to have various degrees, certifications, or experience before you take on the position.
Although Helio is online and does a majority of their operations online, they still have a help center for people to use. However, it’s only open from ten am to five pm Eastern Standard Time, Monday through Friday. For people that are activating online, it’s a twenty-four seven service.
Helio Job Descriptions
Network Engineer – You will work primarily with network hardware to make sure that everything is working properly and fix any issues that arise. Being able to quickly build, fix, and troubleshoot network issues is a big part of this job. Compensation is around $80,000 a year.
Customer Service Representative – When customers call to set up a new account or to solve any issues that arise, you’re the person that they’ll be talk to. You’ll need to know the answers to all of the common questions that customers may ask. Compensation is around $40,000 a year.
Translator – Because this company is run by UBI Telecom, which is a South Korean company, there may be positions available to help people who may not speak English very well. Although the company’s website offers a Korean version, service is limited to the United States. Compensation is around $40,000 a year.
Account Executive – You’ll oversee accounts in a regional area and work to exceed any goals that are set for your area. In order to help your area reach the goals, you will need to know the market in the region to know your chances. Compensation is around $60,000 a year.
Helio Interview Questions
These are some questions you may be asked during your interview:
Why do you want to work for Helio? This is an extremely common interview question, so you should be prepared for it. Talk about what drew her to the company, whether it was the culture or benefits and why it’s your first choice in places to work.
What experience do you have? Make sure to highlight all of your relevant experience if you have any. If you don’t, talk about what you can bring to the position and offer the company, making sure to use plenty of examples to enhance and support any claims that you may make.
Where do you see yourself in the next few years? Your interviewer wants to know if you see yourself with the company. Talk about how you’re willing to take on extra challenges and responsibilities in order to move up in the company while being realistic in your career expectations.
Because Helio relies on customers for their business, you may be asked this question in the form of a hypothetical situation: How would you take care of an upset customer? Walk your interviewer through the steps you would take to turn the customer’s experience around, making sure to be practical and realistic.
At various times throughout the year or because of issues with services, you may experience intense rushes so you may be asked: How do you react and work under pressure? Try to be as honest as you can and explain your reactions as specifically as possible. If there’s anything about your reaction that you don’t like, talk about how you’re working on changing it.
Advice for the Application Process
How to apply for Helio online: there is no direct Helio application that you can fill out on their website. Go to your favorite search engine and look for Helio jobs, making sure to follow a reliable, independent job application website to fill out and view positions. There is no printable application for Helio available on their website.
Before attending your interview, do research on the company and the industry in order to come up with a list of questions you can ask. For an entry level position, this may seem excessive, but it will place you above the other candidates as it shows that you think ahead and are prepared.
Try to have a positive and friendly demeanor when you attend you interview because it will give a good impression. Your interview will probably take place in a semi-formal setting, so dress in business casual. If you’ve applied for a managerial or supervisory position, a suit would be appropriate.
Show gratitude at the opportunity to interview with this company. Afterwards, inquire about the best way to check on your hiring status. Very few candidates will learn if they got the job during their interview because Helio will want to screen all the applicants before making a final decision on who they hire.
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