Mrs. Fields Famous Brands is a snack food franchiser. Mrs. Field’s stores are a primary brand for this company, which sells a variety of cookies and brownies for their customers. In addition to having locations in malls to sell cookies to passer-byers, they also create gift baskets for special occasions. For more information on your Mrs. Field’s Application, follow the link below.
Founded in 1977 in Palo Alto, California by Debbi Fields, her and her husband opened their first store where they sold homemade cookies. This store became increasingly popular. In the 1990’s, the chain was purchased by an investment firm that purchased other similar stores, including Pretzel Time and TCBY. They are currently headquartered out of Broomfield, California.
This store currently has over 390 locations that can be found across the United States. They employ somewhere around 4,000 employees across the corporate and store level. This store has grown on account of their excellence in creating baked goods. On their 30th anniversary, they had a contest where they looked for a new recipe for their stores, and picked one out of 700 entries.
This company takes its craft very seriously. As a result, they are looking for a high caliber group of people to fill up the ranks of the company. They want staff with a passion for baked goods, as well as a passion for providing an excellent customer service experience for customers.
Mrs. Fields Careers
There are many different career opportunities between the corporate and store level of this company. The store level does provide many entry-level positions for those who are searching for a way into a company to grow their job into a Mrs. Fields career. Some positions include sales associate, store manager, and assistant manager.
The corporate level has plenty of different options for potential job seekers to find something that fits with their skills and talents. They do have some entry-level positions, but most positions in the corporate office are higher level positions that have more requirements to gain employment. Some positions include marketing, customer service, and national sales and training manager.
The various positions at this company have a different set of requirements in order to gain employment. Entry-level positions often require little experience or education to gain employment. Higher level positions may require a college degree and several years of experience. How old do you have to be to work at Mrs. Fields? The minimum age of employment is 16 years of age.
Mrs. Fields offers comparable benefits to other companies in this industry. Employee eligibility for benefits may depend on the job title and hours worked weekly. Some benefits include health insurance, dental and vision plans. They may also have access to paid time off, a 401(k), and employee discounts. They may also receive advancement opportunities within the company.
The hours of operation can vary depending on location and holidays. Some holidays may cause closures, either full or half day. During certain holiday seasons and special occasion seasons, hours may be extended to accommodate shoppers and orders. Generally, hours are Monday through Saturday from 10:00am to 9:00pm and Sunday from 11:00am to 6:00pm.
Job Descriptions & Salaries
Sales Associate- A sales associate is found at the stores. They will take the customer’s order and ring up the order on the cash register. They will then fill the order in accordance to customer’s orders. A sales associate should have knowledge of the product in order to answer questions, including about possible food allergy triggers in their items. A sales associate may earn the local hourly minimum wage.
Call Center Agent- They are responsible for handling customer’s over the phone. They will take customer orders as well as offering gifting solutions to callers. They will process orders they receive over the phone. They must answer the phone in a timely fashion. They will also assist with other customer issues, including those with the website or complaints. A call service agent may earn around $9 per hour.
Production Team Member- A production team member is responsible for baking, decorating and packaging the products when they are completed. They will complete any other job assigned to them. They must keep their area clean and maintained, and abide by all company policies and state regulations regarding the kitchen. A production team member may start out earning their state’s hourly minimum wage.
Store Manager- A store manager is responsible for running the daily operations of the store. They will hire and fire new employees as necessary. They will conduct the job interviews for potential employees. They are responsible for their store’s inventory, budget, and payroll. The store manager will also schedule the staff. A store manager may earn around $35,000 a year.
Mrs. Fields Interview Questions
Here are some questions that you may be asked during your interview.
Why would you like to work at Mrs. Fields? This question may require some research prior to your interview. The interviewer is looking to see what you understand about this company and what they stand for. Answer by describing which values you share with the company and why you feel that makes you a good fit to work here.
Do you have any previous experience in customer service? The interviewer is looking for people who have experience in customer service in order to provide the best possible experience for customers in their store. Describe any previous experience you have with working with customers.
Why should we choose you over the other applicants? The interviewer is giving you the opportunity to sell yourself to the company. You should explain your strengths and why you feel the company would best benefit from them. Try to do so without sounding too boastful.
What is your biggest weakness? The interviewer is looking to see if you are capable of pinpointing your weaknesses. This will mean that you can handle critiques well. Describe what you feel your biggest weakness is and how you overcome it.
Have you ever had to work as a team to complete a goal? The interviewer is looking for employees that can work together as a team to help operations run smoothly. Describe any time that you have worked as a team to complete a goal, even if it was just being a part of a sports team.
Advice for the Application Process
Wondering how to apply at Mrs. Fields? You can apply for a Mrs. Fields job by visiting Mrs. Fields jobs online. From there, they have downloadable applications that are printable applications online to fill out prior to going to the store. You may also fill out an application form at your local Mrs. Fields. The only way to apply is to apply directly in store.
The company website does have some job descriptions and responsibilities so that job seekers can find a position that they are qualified for. You should only apply for a position that you qualify for, otherwise your application may not be considered. You should fill out your application form completely and according to instructions provided. You should submit an updated resume along with your application.
After applying to this company, you should hear back within a reasonable amount of time. If not, you can call the store you applied at to see if they are still hiring for that position or check the status of your application. They may also inform you when job interviews will begin, if they have not already begun.
You should consider practicing for your interview beforehand. You can do this by asking yourself potential interview questions and answering them aloud. This will help you be less nervous during your interview, which will help you be more confident and articulate for your interview. You should remember to dress in a professional manner for your interview. This will help increase your chances of gaining employment.
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