Aloft is a North American based chain of boutique hotels that is owned by Starwood Hotels & Resorts Worldwide. These hotels are notable as a result of their modern architectural design style. They also refer to their amenities by catchy and unique names, including “splash” for their swimming pool. For more information on the Aloft application, you can follow the links before.
The idea for this hotel came about in 2005 when Starwood was looking for ways to expand their brand into more contemporary hotel offerings. These hotel options became known in the industry as “boutique hotels”. They did virtual tours of this new brand in order to create interest. They used the information obtained by customers during this virtual tour to help future designs.
Aloft stands apart from other hotels by taking an active interest in their local communities. They are constantly holding contests to find the best local bands to feature them at their w xyz bar. These hotels also have a huge emphasis on their impact on the environment, always looking for ways to reduce their carbon foot print. There are currently around 85 hotels globally.
Aloft is a company that has made a name for itself by offering amazing customer service in addition to their low prices. Low prices can only bring customers into the hotel, and they know to keep them returning for their hospitality needs that employees need to go the extra mile to create a positive experience for guests. If this sounds like a job that you would excel at, apply today.
Aloft has a lot of positions available at both the corporate office and hotel level. Aloft is a place that encourages employees to turn their job into an Aloft career through their advancement opportunities. The hotel level is a great place to start and move up the ranks in this company. Positions at the hotels include front desk agent, sales manager, and general manager.
The corporate office positions are found at Starwood’s headquarters as part of the whole brand. There are a lot of different positions where a person can find something that they are a good fit for. The corporate office has a mix of entry-level positions and higher level positions. Some corporate positions include marketing, hotel operations, and human resources.
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How old do you have to be to work at Aloft? You must be 18 years of age or older to work here. With the variety of positions available, there are different requirements. Positions like housekeeping may only require a high school diploma or equivalent with little experience. A position like sales manager may require more to work here.
Aloft has very competitive benefits in comparison to others in their industry. An employee’s eligibility for these benefits can depend on a variety of factors like hours worked and job title. Employees may receive health insurance, dental and vision plans. Some benefits also include 401(k) plan, stock purchase options, and employee discounts. These are only a few of the benefits of working here.
As with other hotels, the front desk is open 24 hours a day, 7 days a week. Other services including the bar, restaurant or the sales office have hours of operation. The sales office is usually open between 9:00am and 5:00pm, and the restaurant and bar hours can vary based on location and holidays.
Job Descriptions & Salaries
Front Desk Agent- The front desk agent is the primary point of contact for customer service. They will check in and check out customers. They are also responsible for taking reservations and answering any questions that the guest may have. An agent should also have knowledge of the area they are working in to provide information to guests of local attractions. A front desk agent may earn around $9 per hour.
Sales Manager- A sales manager is responsible for booking weddings, events, and corporate meetings at their hotel. They will also help book groups planning to visit the hotel. The sales manager is responsible for ensuring contracts are drawn up correctly and payments are received according to company policies. A sales manager may earn around $42,000 a year.
Front Desk Supervisor- The front desk supervisor is responsible for the front desk staff. They will help train new front desk employees in how to use the software to complete their tasks. They will perform employee reviews of the front desk staff. The supervisor will also help out when the front desk is busy or short staffed. A front desk supervisor may earn around $13 per hour.
General Manager- The general manager is responsible for taking care of the operations of their hotel. They are responsible for conducting job interviews and hiring staff. They are also responsible for scheduling staff, as well as ensuring that payroll is in order. The general manager will help ensure customer satisfaction, and handle customer issues as they arise. A general manager may earn around $60,000 a year.
Aloft Interview Questions
Here are some questions that you may be asked during your Aloft job interview.
Was there ever a time that you could not please a customer? Some customers are just unable to be pleased. The interviewer just wants to see how you handle this type of situation. Answer honestly, mentioning the circumstances that this may have happened and how you tried to resolve the matter.
Why Aloft? The interviewer is trying to understand what brought you to this company. You may want to read about the company and the values they stand for to help answer this question. Mention any values that you feel you share with this company and why that makes you a good fit to work here.
Do you feel that you can multitask in an efficient manner? In a lot of positions in the hotel, you will need to be able to multitask successfully. This may mean being able to juggle answering questions on the phone for another customer why checking a customer in. Answer honestly about your multitasking skills.
What makes great customer service stand out? This company takes customer service very seriously. The interviewer is looking to see your views on customer service. Mention a time that you have received amazing customer service and what made it so memorable.
What is your 5 year plan? The interviewer wants an employee that will stay for a long period of time with this company. Discuss what your future career goals are and how this company fits into your plan.
Advice for the Application Process
The first step to apply at Aloft is to visit Aloft jobs online to fill out an application form directly online. You may also fill out an application form at your local hotel. You will not be able to find printable applications online, nor are there downloadable applications online. The company website has the available jobs listed.
The job descriptions and responsibilities for available jobs can be found on the corporate website. You should only apply for a position that you are qualified for; otherwise your application may not be considered. You should remember to properly fill out the application and do so honestly and according to the instructions. It is important to submit an updated resume that can give the hiring manager more information about yourself.
You will generally hear back within a reasonable amount of time. After some time passes, if you have not heard back from the company, you can contact the location that you applied at. You should find out if they are still hiring for the position you applied for and check the status of your application. This will show the hiring manager that you are serious about getting this job.
You should practice for your interview beforehand by asking yourself interview questions and answering them in front of a mirror. This will help you evaluate your body language for any perceived weaknesses and help ease your nerves. It is very important to dress in a professional manner for your interview, as this can greatly impact your interview’s success.
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