In 1950, William Rosenberg founded the first Dunkin Donuts in Quincy, Massachusetts. In four, short years, Rosenberg opened four more stores. Presently, there are more than 6,000 locations worldwide. Represented in 30 different countries, Rosenberg’s creation has become the leader in the sale of bagels, coffee and donuts.
Being the world’s leading supplier of baked goods and coffee is no easy task. Their slogan, “The World Runs On Dunkin,” really holds true. On average, 3 million customers receive their morning coffee beverages and food at one of these 6,000 spots. With many locations open 24-hours-a-day, customers can be assured that they can always get their coffee at anytime of the day or night.
They are renown for providing excellent work experience to the younger and entry-level workforce. With just a few clicks on their homepage, you can find out how to apply for Dunkin Donuts online.
Dunkin Donuts Careers
Inexperienced applicants looking for work will be happy to know that there are almost zero requirements for entry-level, Dunkin Donuts jobs. As long as you are 16 or older and can pass the interview process, you are golden.
There is typically no age requirement for the shift lead position, but a few years experience in a restaurant or retail store is required. Some locations may require a high school diploma. You’d have to check with your local store to find out if you’re able to apply for jobs at Dunkin Donuts.
The higher up on the food chain you go, the older the age requirement. Most Baker/Finisher jobs require you to be 20 or older. You will need some prior culinary experience and must undergo training with a qualified baker to learn the recipes.
Both manager positions require a minimum of two years experience in a food service or retail setting and an associate’s degree. You must be at least 21-years-old. Potential candidates must possess strong leadership and conflict management skills and be able to express these during an interview.
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These positions also require much more training; these training requirements include HR Training, ServSafe, X-Pert Certification, and multiple management courses.
New-hires for any position will undergo a background check and may be subject to other requirements based on local or state laws.
Dunkin Donuts Job Descriptions
Crew Members are the nuts and bolts that keep an individual restaurant running. This is the entry-level position of Dunkin Donuts jobs. They sometimes assist in food production, but are typically serving customers at the register.
These team members are responsible for operational duties. These duties include tasks such as cleaning tables, organizing workstations, cleaning kitchen equipment or mopping floors. Experienced crew members can even be relied upon to train newly-hired employees.
If you advance beyond the crew member position, your new job would likely be a shift leader. Advancement opportunities vary on location and the current staff situation. Some people have been fortunate enough to be promoted within a year or less. It is all dependant on the situation at your individual store.
Shift leaders are in charge of coordinating with crew members to ensure that all store standards are met efficiently. This includes giving crew members tasks when they first arrive in the morning, during their shift and at the end of the day during closing procedures. This position requires a knack for delegating tasks amongst the crew members and making sure everyone is doing what they are assigned.
Guest service is paramount for these employees. They are role models for crew members on how to behave and appropriately resolve issues that may arise with customers. They must also pay attention to how their employees act and present themselves.
Baker or Finisher is the chief food prepping position for Dunkin Donuts careers. All baked goods are prepared daily by the baker / finisher. The most important aspect of their job is to ensure that their daily creations are continuing to spread a reputation of delicious food.
Quality checks on ingredients are preformed daily to ensure that only the freshest components go into food creation. Overall cleanliness is key to the day-to-day operations for this position and involves keeping a clean workstation at all times.
Assistant Restaurant Managers have all the responsibilities of shift leads and more. They are accountable for the entire store and require much more work-experience. Apart from the duties that a shift lead has, they also assist the restaurant manager in keeping track of inventory, arranging new products, restocking inventory and overall store operations and security.
An added responsibility is assisting the restaurant manager with the hiring process, including sitting in during interviews and offering opinions of potential new-hires.
Restaurant Manager is the top of the Dunkin Donuts career ladder for any store location. A surprising amount of their duties involve paperwork. These duties include creating work schedules, analyzing sales numbers and handling inventory orders and receipts.
Both managers are required to attend monthly manager meetings and, on rare occasions, participate in management workshops. These positions require a high level of experience.
Entry-level positions begin at minimum wage. They may receive small pay increases over time. The average salary for a crew member falls around $9/hr. Their benefits include flexible scheduling and store discounts. Wages for being a shift lead are only a slight increase. They start at around $9/hr and make as much as $13/hr.
Food prepping positions earn about $14,000 a year. They have the same benefits of team members and their training is paid.
Manager salaries really differ with store location, prior experience and your past relationship with the company. The average starting salary is in the ballpark of $20,000 to $30,000 a year, while the average is slightly higher at $25,000 to $45,000.
Their perks packages are substantially more than other employees and may include 401(k) retirement plans, dental and medical coverage, paid time off and basic life insurance.
Benefits packages differ from store to store. In some restaurants, even qualified crew members may have medical, dental and retirement planning.
Dunkin Donuts Interview Questions
– How would you handle a customer whose order you messed up?
– Why do you want to work here?
– If you saw another employee taking company property, how would you handle it?
– What past work experience, if any, qualifies you to work here?
– What does a clean work environment mean to you?
Remember, every franchise is owned and run differently. This is meant to give a basic overview of the Dunkin Donuts application and hiring process. Your experience at your neighborhood store may differ.
Advice For Application Process
The Dunkin Donuts application is very standard and is similar to applying to many chain food and retail companies. There is no printable application for Dunkin Donuts. Many companies have done away with the printable application form. You will find the Dunkin Donuts job application online.
Applying for Dunkin Donuts jobs online is very easy. Apply online with their free application that takes ten to fifteen minutes to complete.
When it comes time to interview, your appearance is always an important thing to bear in mind. Whether you are applying at the bottom rung, or the top of the ladder, you want to demonstrate that you have prepared in an appropriate manner. How you dress is a great way to start.
Your attire should depend on the position you are applying for. Even if you are applying for the bottom rung, you should make some effort to dress up. The higher up the ladder you go, the closer attention you should pay to your attire. Interviewees for managerial positions should wear, at the very least, business casual wear.
Communication is the most important trait that you want to articulate during your interview. No matter what position you are interviewing for, you will be working as a member of a team. As a team member, you need the ability to coordinate and communicate effectively with others, whether they are other members of the team or customers.
Having a professional looking resume and cover letter can only help you be a standout candidate. It is also good practice to call a day or two after your interview. It reestablishes your name in the minds of the interviewers and expresses your interest in the position.
Working in this type of environment can provide you with great satisfaction. We live in a society that thrives on coffee. Knowing that you have aided your community during their morning rush is the real prize in working in this industry.
If you don’t have a location in your neighborhood, check to see if there is a Tim Horton’s nearby. Although they are largely based in Canada, they have over 600 US locations. They provide the same repertoire of baked goods and coffee beverages and offer a near-identical work experience.
If you want to work at a more upscale cafe, try seeking employment with Starbucks. They are especially a good fit if you are more interested in brewing great coffee than selling donuts.
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