As a seller of customer management and information management products, Convergys has made its way to the top of the business in less than twenty years. If you have an interest in a fast growing company whose focus is on a wide range of industries, information about filling out a Convergys application can be found below.
Convergys primarily sells to large corporations ensuring continual prosperity for themselves and their employees. With a strong knowledge of communications, cable & satellite, financial services, technology, healthcare, travel & hospitality, retail, and automotive companies there is no industry outside their reach. Founded in 1998, they have already made it in to the top 5 of the Top 100 Companies to Watch for Remote Jobs in 2015. And just last year, 2014, their personalized selling won Cable Spotlight Product of the Year.
Due to their enormous success, this company offers opportunities all over the world for people to begin Convergys jobs on their way to a lasting career. Building a strong team is so important to them that they won Best in Competencies and Skill Development in 2013. With over 125,000 employees operating out of 150 service locations in 31 countries, the associate success stories are plentiful
United by the single company goal of helping clients maintain exceptional relationships with their customers their main focus is on working together, valuing team members, and investing in communities. These values have allowed them to grow in number and in success for the last seventeen years.
Whether you are just entering the professional world or looking for a fresh start, Convergys careers offer a wide range of possibilities for everyone. They offer in office call center positions which allow employees to work feet from the members of their team in a cohesive environment. Corporate posts are also readily available at the main office in Cincinnati, Ohio. An online information request form is available on their website for any enquiries regarding the company or how to apply for Convergys online.
Also offered are numerous remote Convergys jobs which are perfect for single parents or disabled individuals. If you are unable or unwilling to work outside of your home Convergys has home agent positions opening up all the time. Typically call centers operate within regular business hours, but at home employees have slightly more flexibility.
How old do you have to be to work at Convergys? Most entry level positions call for a high school diploma, GED, or equivalent. This implies a minimum age requirement of 18 years old. However, if a high school diploma or equivalent is obtained before the age of 18 some exceptions may be made within the laws of the country/state you are applying.
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A few of the benefits offered to Convergys staff are medical and dental coverage, vision insurance, life insurance, leaves of absence, reimbursement accounts, paid time off, and employee discount programs. Associates also enjoy LifeBalance, an assistance program that provides help to any employee for balancing work and home life. These are just a few reasons to apply for jobs at Convergys and seek employment with a company whose job opportunities are never ending.
Convergys Job Descriptions
Customer Service and Sales Representative: These individuals will be expected to sell products based on customer needs using non-scripted techniques. They must also maintain knowledge of products, pricing, promotions, and procedures while exhibiting excellent customer service. The minimum requirements for this position include a high school diploma or equivalent and one year in customer services sales. Representatives will make, on average, $11.00 an hour.
Inbound Customer Service Advisor: Very similar to the above title, inbound customer service advisor responsibilities include meeting customer requirements, updating any and all files, coming up with new ways to solve problems that will better serve the customer, and improving company productivity. Maintaining a strong product knowledge is also important. Applicants must have a high school diploma or equivalent and the pay is the same as for the above position.
Home Agent: A home agent is required to have access to a personal computer that fits Convergys computer demands (these can be found on their website) and reliable Internet access. Working from home can be difficult, thus these individuals must be able to work distraction free. The average hourly pay for remote workers is $10.00.
Associate Trainer: An associate trainer must deliver and facilitate adult classroom training sessions, teach program curriculums to new and existing agents, conduct PST and CCT training, and oversee employees’ transition from training to active work. They will also be responsible for daily administrative duties. Ideal candidates will have a Bachelor’s degree in a related field and/or three years of related experience. The annual salary for this position is $31,000.
Convergys Interview Questions
After searching for Convergys jobs online and filling out your free application, it’s time to begin preparing for the possible enquires made during the in-person process:
How would you handle a difficult coworker? Before hiring you, the Convergys management wants to ensure you are a team player. Reassure your interviewer that you are capable of dealing with a difficult person professionally and tactfully without upsetting the overall productivity of the office.
What skills do you have that are transferable to this position? Your interviewer will have your resume on hand, however, your basic professional background is not what they are looking for when they ask this. Tell them, specifically, what skills you possess. Such as: “sales technique knowledge, the ability to empathize with customers, etc…”
Sell me ____ item. This is asked to those applicants seeking a spot in sales. Simply do your best to convince them to purchase whatever item it is while utilizing various sales techniques.
Describe a time you demonstrated excellent customer service by solving a problem for a client? For someone with a background in customer service, being able to state one example should be fairly easy. However, have a couple examples ready before you go in for your meeting.
(For home agents) Do you feel you can work from home every day with little to no contact with the home office? Simply answer “yes” to this and assure them you are a self-starter who can work independently and you will be seen as a strong candidate.
Advice For Application Process
Whether you are looking for a printable application for Convergys, a direct application, or a simple “download application form” link the Convergys application process is easy to use for everyone. The easiest way is to apply online by utilizing the second link listed below. There you will find a search engine where you can search available openings at your local office.
To complete the online application you will be required to create a profile with the company. This will allow you save any applications you fill out for later use and even provide you with the ability to get notifications emailed to you as various posts open up. Unfortunately, these is no printable application form on the Convergys website, however, visiting an office near you for a hard copy is always an option
For the in person meeting with the manager it is important to remember to dress professionally, exhibit good hygiene, and show your personable nature. This company is primarily based in the customer service business, therefore, being friendly and energetic is vital to your success.
Remember, if you are applying as a home agent, you may still be asked to go in for a meeting before you are hired. This is so they can get to know you personally as opposed to just via telephone or email. Below are a few ways for you to get more information about Convergys.
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