Lush USA is a company with strong values, dedicated to its mission of providing fresh, organic, and safe products for people who want to make the planet a better place for everyone. The ethical cosmetics industry is always growing; to apply to join the Lush USA family, please click the Lush application link below.
Lush believes in making effective products from fresh, organic fruits and vegetables, from the finest essential oils and from safe synthetics. All products and fragrances are made fresh by hand, using little or no preservatives or packaging, using only vegetarian ingredients, and listing the date of manufacture on the label so that they are guaranteed fresh.
The brand has also made it a mission to improve not only their customers’ lives, but the environment around them. To that end, Lush spearheads a number of ethical initiatives such as their refusal to trade with companies who commission animal testing, their removal of plastic bags from their stores, and campaigns such as Erase Bullying, Ban the Seal Hunt and Freedom to Marry.
The company’s mission to have a positive impact is also what makes it a great place to work. Lush employees at over 215 stores are caring, enthusiastic, and friendly, and united in their goal to provide quality products and to help improve the world around them.
For anyone looking to join Lush, there are three employment sections in the Lush online application process: Retail, Manufacturing, and Head Office. Different job opportunities are available in different locations, and opportunities are arising all the time, so please check the Lush Careers website for your chance to join and for instructions on how to apply for Lush online. Note that working hours for some roles may be allotted in shifts and may exceed store opening hours or standard business hours. For some management sales positions, occasional travel may be required as well. (Currently there is no option for a printable application for Lush, a printable application form or a download application form – all applications must be submitted online.)
How old do you have to be to work at Lush? You have to be at least 16 years old to apply for a job at one of the retail stores, though some positions require you to be at least 18, and labor laws may vary in different states. Some positions will not accept resumes from younger applicants simply because of the education or experience levels needed. For specific qualification information and to apply online, check each direct application posting.
All employees receive competitive wages and a 50% discount on all products, as well as the opportunity for advancement. Other benefits staff, such as job incentives and insurance, may depend on each position and location. For information on required education, skills, certifications, and qualifications, please check the online application for each position individually.
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Job Descriptions & Salaries
Sales Associate – Sales associates are the face of the company, the ones who interact directly with customers. Associates must be able to create genuine customer interactions, to demonstrate products and to answer customer questions with product knowledge. Responsibilities also include meeting or exceeding sales targets, store maintenance, and following store training and management practices. Previous experience in retail or cosmetics is an advantage, but not a requirement.
Store Manager – The store manager must be able to lead a shop team, managing inventory, costs, payroll, maintenance, promotions, initiatives, training, and standards. For this position, open availability including evenings, weekends, and holidays is required, as well as the ability to travel up to 6 weeks per year to attend corporate training and development meetings. 5 or more years of retail management experience and 5 or more years of cosmetics experience is strongly preferred.
Customer Care Representative – Working directly with the corporate Head Office, the Customer Care Representative is charged with communicating with individual customer issues as well as larger supplier issues. The Customer Care Representative may also need to work closely with management to implement new corporate strategies and initiatives. This is an office job requiring computer expertise, excellent communication skills, customer service experience, and a diligent and professional attitude.
Goods-In Manager – The Goods-In Manager works in the manufacturing and distribution of products, and is accountable for the overall operations and performance of the receiving department. Duties include coordinating the shipment and receipt of deliveries, supervising and training staff, maintaining stock and inventory, organization of costs and finances, and working with corporate management to ensure best practices in safety, quality control and profitability. Local travel may also be required.
Lush Interview Questions
Once you have completed the free application online, you may be called for an interview. It is always useful to properly prepare for an interview – the following are some common questions asked by interviewers.
Why do you want to work at Lush? Be knowledgeable about the company, and the job you are interviewing for. Your resume is important, but enthusiasm and attitude also count for a lot in your Lush application.
Do you have any related experience? Explain any work you have done in similar jobs or similar fields, this will make you more of an asset to a potential employer. If you do not have skills directly related to the position you are applying for, highlight any skills that speak to your general abilities and desirability as a worker.
What do you think is your greatest strength, as an employee? Don’t be afraid to speak up about your best qualities, but be honest. This question is often asked by hiring managers who want to learn more about your attitude as a person, and how you will fit in with the other employees and the store culture.
Can you give an example about a problem you had at work, and how you solved it? Remember that the important thing here is how you handled the problem, not how it began. Did you need to rely on a manager or a superior to fix the problem? Are you someone who works to resolve issues with co-workers? Can you think creatively to solve a technical problem?
Where do you think you will be in five years? The answer to this question can show whether you are ambitious, open to new challenges, and willing to take on new tasks and responsibilities.
Advice for the Application Process
When filling out a job application form, be sure to read each question carefully, and to double check your spelling and grammar. Even small mistakes on an online application can show an employer that you are not attentive to details or not able to follow simple directions, so take the time to make sure everything is correct.
To apply for jobs at Lush, you may be called for an interview. When preparing for an interview, wear sensible and appropriate clothing. For retail store jobs, make sure your clothing is clean and neat and is not vulgar or overly revealing. Business-casual clothing is a good bet for almost any junior management or entry-level position. For an interview for a management position, business attire such as dress shirts and ties, or modest skirts and tops, will always look good.
Prepare for the interview with Lush jobs by practicing your interview conversation, anticipating questions the interviewer may ask and your responses. Read up on the company and the role responsibilities by looking at Lush jobs online so that you know what the interviewer is looking for. Interest in the company and knowledge about the job will show that you are going the extra mile.
The interview itself may be short, between 10 and 30 minutes. Be relaxed, good humored and friendly, show a positive attitude. You do not need to be very formal, just conversational and polite. Be sure to ask about salary, job responsibilities, available benefits and opportunities for advancement.
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