Customer Service Resume Sample

Customer Service Representatives interface with customers, providing product or service information and resolve product or service issues. Customer Service Representatives also handles customer accounts and keeps records up to date. Key skills include listening, phone skills, resolving conflict, analyzing Information and multi-tasking. Most Customer Service Representatives hold a college degree, however high school graduates with experience are also valued.

These are some examples of job descriptions we have handpicked from real Customer Service Resumes samples for your reference.

Customer Service

  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Customer Service Representative

  • Provides inbound and outbound customer service to multiple physician offices.
  • Assist physician offices on obtaining prior authorizations for their patient’s non-formulary and non-covered medications.
  • Also provides patient services with questions about their medication coverage,availability status, formulary drugs, refills, and mail order.
  • Moved up to a Resolution Specialist that deals with patients concerns.

Customer Service Representative

  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.

Customer Service/Technical Support

  • Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner Support the Sales Specialism ts through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
  • Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
  • Complete shipping invoices and reconciliation reporting Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.
  • Excellent verbal communication and listening skills via telephone Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Provide a superior level of customer advocacy and act as a liaison with other departments to effectively close customer issues.

Customer Service Representative

  • Providing customer service via telecommunications, working with customers to resolve issues experiencing via over the phonetroubleshooting, and assisting with any other account needs.
  • Maintaining quality assurance goals set by client, maintaining cleanliness or areas, and using ability to multitask on every call.
  • Validating that calls were being listened to in a timely manner, scoring calls for quality assurance, performing monthly evaluations of my team, and coaching agents on performance.

Baker/Customer Service

  • While unemployed, I began a baking business that sold pastries throughout New Orleans.
  • While this venture includes a variety of customer service, genertating sales, gretting people, and performing basic cashier funtions.
  • While this is still a passion of mines, I seek to currently gain growth in a guaranteed career path.

Customer Service Representative/Call Center / Pharm Technician

  • Handled inbound/outbound calls to patient and nurses, handling claims, enrollment, billing or customer service in a health insurance plan, working with grievances and appeals also understanding why a claim was denied.
  • Also used different systems such as Microsoft Word, Excel, and Outlook.
  • Handle cash, debit/credit transactions, greeting customers, stocking, worked at customer service desk handling returns and also maintaing a clean and neat work area.

Customer Service Representative

  • Answer phone calls in a polite nanner and resolve claims.
  • Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.
  • Used consultative selling techniques to provide leads for telesales personnel.

Customer Service

  • Responsible for providing Professional Cleaning Services to various clients.
  • Called customers to schedule and confirmed service dates.
  • Made deposits from clients into Business account.
  • Handled customer complaints.
  • Supervised team members making sure that Quality of Service provided was completed.

Customer Care Rep

  • Assist clients with questions and concerns regarding account.
  • Document clients accounts during and after calls.
  • Provide optimal customer service at all times.

Customer Service

  • Managed the inventory of airbags during an airbag inflator recall for the service department.
  • Point of contact for customers to set up appointments for the airbag inflator recall and general customer service.
  • Worked as a lifeguard, operated the pool pumps and managed the pool when on shift.

Customer Service

  • As a sales associate, my job is to assist customers by making sure that they feel welcomed in the store and are aware of all the sales currently taking place.
  • Aside from that, I also need to facilitate their shopping experience by helping them meet their needs and starting fitting rooms.
  • The job also requires me to handle the cash register as well and the fitting room while also maintaining the store.

 

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